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Most orders will be dispatched within a day of confirmation and will arrive at their destinations within 1-3 working days within Australia.  Upon placing an order, we will send you an email confirming payment of your purchase.  Paypal orders may take longer to confirm payment.  All orders will be delivered via a trusted courier, between the hours of 9am to 5pm weekdays.  We recommend that your use your working address if you are not at home during these hours.  


If a product you purchased is defective or if you are unhappy with your purchase, you may notify us at within 28 days after receiving the product and have the product returned to Kiss & Chic for a full refund.  Please make sure the product is in its original condition, including any tags or packaging.  Once the product is received, the refund request will be processed within 48 hours.  Refunds will be issued to the card the order was made with.  This can take up to 10 business days depending on your bank/card issuer.
In the interest of our customers, please do not attempt to wash the clothing or we may not be able to refund the purchase.  

For health and safety reasons, certain products, such as underwear, earrings, cosmetics, lingerie and hosiery can not be returned unless they have remained in their original packaging and have not been worn or is faulty.  

When sending the product back to us, make sure to use a reliable delivery service which offers a tracking ID or insurance to avoid unnessary complications. 

Return address:
Kiss & Chic Direct
525 Spencer St
West Melbourne, Victoria 3003